Frequently Asked Questions

X requires a government‑issued photo ID (passport, driver’s licence) and a recent proof of address such as a utility bill or bank statement dated within three months. The documents are uploaded in the ‘My Account → Verification’ section and are usually checked within 24‑48 hours. Until verification is complete, withdrawals are held; once approved you can request any amount up to your available balance.

Asian handicap eliminates the draw option by giving one team a half‑ or quarter‑goal advantage (e.g., –0.5, +1.25) that is added to the final score before settlement. In a standard 1×2 bet you simply pick a win, draw or loss, whereas Asian handicap creates only two possible outcomes and can result in a ‘push’ where the stake is refunded. X displays the handicap line next to each market so you can see exactly what margin applies.

X voids bets if a match is postponed, abandoned or rescheduled unless it is resumed within 48 hours of the original kick‑off time. In that case the bet remains active and is settled based on the official result when play concludes. If the fixture is cancelled outright, the stake is returned automatically to your account.

X operates under a Curacao e‑Gaming licence and also holds a UK Gambling Commission (UKGC) licence for UK customers. The UKGC imposes strict player‑protection rules, including segregation of customer funds and independent dispute resolution. You can verify the licence numbers on X’s ‘About Us’ page and on the regulator’s public register.

Log in, go to the ‘Cashier’ and select ‘Deposit’, choose Visa or Mastercard, enter the amount (minimum £10) and your card details, then confirm. X uses 3‑D Secure for added security; once the transaction is approved the funds appear instantly and you can start betting immediately.

X prohibits duplicate accounts; any additional accounts are closed and all associated bets may be voided. Withdrawable balances from the duplicate account are confiscated and used to compensate affected customers. Repeated or deliberate multi‑accounting can lead to a permanent ban and referral to fraud prevention databases.